Customers will always remain kings & queens. Successful businesses
today are those that are customer-focused. Having utter disregard for
customers’ preference, such as cancelling ‘Payment on Delivery’ and
compelling customers to pay before an item is delivered, or subtly
restricting the customers when it is time to return an item won’t
position a business as customer-centric.
The process of ordering a product online has become seamless. You can
simply visit the number one & trusted eCommerce store, order your
desired product (s) and it will be delivered to your doorstep in 3 to 12
business days within Nigeria. All things being equal, the delivery
should be smooth without any hassle and both parties should be happy.
Often,
however, there are circumstances that could compel a customer or buyer
to return a product probably due to a defect or the wrong product being
delivered. Or sometimes, the customer just doesn’t want the product
anymore, for no specific reason. The process of returning an item
purchased online and refunding the customer shouldn’t be as cumbersome
as some eCommerce companies deliberately make it to be. Your trusted
online store Jumia Nigeria shares 5 return policies that online shoppers
should know.
is wrong, damaged, defective or fake. Or perhaps, you decided you no
longer want the item/product (this reason doesn’t apply to Jumia Global
items but applies to fashion items only such as underwears, adult toys,
perfumes, cosmetics, hair extensions and jewellery). However, if at the
point of delivery you no longer want an item, ensure all seals, tags and
accessories are left intact. The delivery agent or the pickup centre
will assist you in returning the product at no cost to you.
that prompted the return. Jumia will cover the cost. So, as a customer,
you do not pay a dime for returning an item. This said it is key to take
note of thefactors conditioning a return.
they return a product, they will get their money back. There will be no
deductions. Importantly, the refund time starts from the day the item
you would like to return is picked up by a delivery agent to the day the
refund process is completed. The refund timeline for Lagos, Ibadan,
Abuja, Port Harcourt, Abeokuta and all other cities is 10 business days.
return within 7 days after purchase. You do this by completing the
contact form on Jumia website. Any return process that starts after 7
days will not be treated. But if it is faulty, it may be covered under
warranty.
an item to the day a delivery agent retrieves the item you plan to
return. Also, only two pickup attempts will be made to retrieve the item
within 1 to 3 business days in Lagos, Ibadan, Abuja, Port Harcourt,
Abeokuta and all other cities. These timelines also apply if you are
dropping your returns at a pick-up station.
