2025 Customer Service Representative Job at Fadac Resources and Services
Fadac Resources and Services Limited is hiring a Customer Service Representative in Lagos, Nigeria. Here’s what you need to know:
Job Title:Â Customer Service Representative
Location:Â Lagos, Nigeria
Employment Type:Â Full-time
Required Qualifications:Â BA/BSC/HND
Category:Â Customer Care Jobs
Location:Â Lagos, Nigeria
Employment Type:Â Full-time
Required Qualifications:Â BA/BSC/HND
Category:Â Customer Care Jobs
Job Summary:
The Customer Service Representative will serve as the first point of contact for customers, providing professional assistance, resolving inquiries, and ensuring a seamless service experience. The role focuses on delivering exceptional customer satisfaction through effective communication, prompt issue resolution, and adherence to company service standards.
The Customer Service Representative will serve as the first point of contact for customers, providing professional assistance, resolving inquiries, and ensuring a seamless service experience. The role focuses on delivering exceptional customer satisfaction through effective communication, prompt issue resolution, and adherence to company service standards.
Key Responsibilities:
- Welcome and attend to walk-in customers courteously and professionally
- Provide accurate information on company products, services, and policies
- Handle customer inquiries, complaints, and requests efficiently
- Process transactions, payments, and service orders
- Maintain up-to-date customer records and documentation
- Escalate unresolved or complex issues to the appropriate supervisor or department
- Ensure the front desk or service area is clean, organized, and customer-friendly
- Promote company offerings and ensure customers have a positive service experience
- Collect and relay customer feedback to improve service quality
Qualifications and Requirements:
- First Degree in Business Administration, Marketing, or related field
- Minimum 3 years proven experience in customer service, retail, hospitality, or front desk operations
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficiency in MS Office and basic knowledge of CRM or POS systems
- Neat appearance, courteous disposition, and positive attitude
- Ability to multitask, prioritize, and work effectively under pressure
How to Apply:
Interested and qualified candidates should forward their CVs to clinton.o@fadacresources.com using the position as the subject of the email.
Interested and qualified candidates should forward their CVs to clinton.o@fadacresources.com using the position as the subject of the email.
Deadline:Â November 13, 2025
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